GovCIO delivers, manages, and advances end-user devices, applications, and endpoint technology across the entire EPA enterprise. In line with modernizing service delivery, we endorse the EPA’s Office of Information Technology Operations’ (OITO) efforts to leverage automation and emerging capabilities, such as ITIL best practices management, integrated reporting/systems monitoring automation, and cloud-based solutions, all within a budget-conscious framework. We started by implementing these best practice solutions, utilizing current toolsets like ServiceNow and Genesys, to address the most frequent issues encountered by end users. This enables OITO to focus its efforts on resolving more complex problems across the enterprise.

We ensure the efficient performance of our user community, consisting of 11,000 EPA users across nearly 30 locations, both on-site and remotely, enabling them to carry out their tasks effectively every day. The ability for us to implement a centralized PMO management toolset such as CONNECT enables GovCIO to provide reporting/forecasting efficiencies that many government agencies have not seen.